Dear Valued CityPets client,
It’s important to us at CityPets to keep our patients, clients, and staff healthy and happy. We want to provide an update on what we are doing to keep everyone as safe as possible while we navigate through the constantly evolving situation around COVID-19 (Coronavirus).
We ask that you reschedule your pet’s appointment if any of the following apply to you:
- You are experiencing a fever or symptoms of respiratory illness such as cough or difficulty breathing
- You have symptoms of the flu, bronchitis, or are not feeling well
- Close contact with a person confirmed or suspected to have COVID-19
Current Office Hours:
- Sunday and Monday Closed
- Tuesday through Friday: 8 am to 6pm
- Saturday: 8 am to 1 pm
We will not be allowing clients (even if fully vaccinated) into our office except under special circumstances. We ask that you call when you arrive for your appointment. A technician will meet you outside, take your pet’s medical history, and bring your pet into our office. The doctor will contact you by phone, or speak with you outside, to communicate exam findings, discuss recommended diagnostics and treatments, and bring your pet back to you after the appointment is completed. We will collect payment by phone, or the technician will take payment at the completion of the appointment.
We are seeing patients for routine services, however the appointment will be scheduled for no more than 2 weeks before services are due. For example, if your pet is due for vaccines on April 14th, we will work with you to schedule an appointment between April 1st and April 14th. If your pet is overdue we will schedule for the earliest possible appointment.
For food and medication pick up we are providing curbside service only. We ask that you call at least 2 hours ahead for prescriptions and food, and that you pay over the phone at that time. When you are at the clinic simply call the office and we will meet you outside with your purchases.
We know these changes may cause some inconvenience and we greatly appreciate your understanding and help during this difficult time. We care about our patients, you, and our wonderful staff and want to keep everyone healthy and happy.
Please let us know if you have any questions or concerns and we will continue to update you with any changes.
Dr. Shook and the Staff of CityPets Veterinary Care & Wellness